Chaos is a big killer in businesses. It can turn the dreams of running a successful business into a nightmare.
Some chaos is largely unavoidable and actually can be of benefit. A new competitor or customers wanting new products, will help to motivate and drive increased innovation.
Some chaos is self-inflicted: demotivated staff, unhappy customers, no direction, no strategy, no clear processes & procedures. When operating in this state businesses are unable to respond quickly to changes in the market. They will find that their staff are demotivated and cannot work efficiently and productively. Their customers are not looked after and will probably go elsewhere. Chaos will destroy a business if not wiped out as soon as possible.
Chaos can devastate a business as it can create weaknesses in what may otherwise be a strong set up. Once these fractures have started the slightest bit of outside stress will enlarge the cracks and will destroy the very foundation of the organisation.
With weakened foundations the business will be unstable and any results it produces will not be great.
The trouble is a lot of businesses will not recognise chaos because it has become part of their normal working day, they embrace it. This is never a wise decision. Some businesses expect their staff to cope with mayhem. Yes businesses need their staff to be flexible but they should not have to accept disorder on a daily basis. Staff are oblivious to the chaos and what has caused the disarray in the first place. Businesses cannot thrive and grow where chaos exists.
This inability to see the disorder can be compared to the Dunning-Kruger effect. The incompetent don’t know that they are incompetent!
Self-evaluation is difficult. Evaluation of a skill set is difficult to get right. Some people do not possess the tools to assess their own performance.
As British philosopher Bertrand Russell put it: “the trouble with the world is that the stupid are cocksure and the intelligent are full of doubt.”
Its OK. When spotted quickly chaos can be eradicated. Many standard systems, processes and procedures should be used within businesses to stop this mayhem happening in the first place. This will form a robust foundation for the business to grow and excel. By having the order and clear direction that strong procedures put in place, it allows the incompetent a chance of getting it right and it also will make the ability to spot these individuals a lot easier.
Do you want to know how to spot if your business is in chaos? Look out for my next blog in a couple of weeks’ time.
If you cannot wait until then or you feel that your business might already be in disorder, then please don’t waste any time, as the longer you let chaos create those cracks, the more damage that will be done.